Seller Terms & Conditions

Shisho-Ki – Seller Terms & Conditions

Welcome to Shisho-Ki!

Shisho-Ki is a marketplace created to support local artisans, craftspeople, handloom weavers and small home-based businesses. Our aim is to provide a platform where traditional skills and handmade creations can reach customers.

By registering as a seller on Shisho-Ki, you agree to the following terms and conditions.

  1. Seller Registration and Approval
  • Sellers must provide accurate and complete registration details.
  • Shisho-Ki reserves the right to review and approve seller applications before allowing them to sell.
  • Sellers must provide valid identity, contact and business information when requested.
  • Sellers must keep their account information updated.
  1. Product Listing Requirements
  • Sellers must ensure that products listed are genuine and accurately described.
  • Product photographs, descriptions, prices, sizes and other details must be truthful.
  • Sellers must have the right to sell the products they list.
  • Counterfeit, prohibited, illegal or misleading products are not permitted.
  • Shisho-Ki reserves the right to reject or remove listings that violate these terms.
  1. Commission and Platform Charges
  • Shisho-Ki charges a commission on successful sales.
  • The applicable commission rate will depend on the product category and will be communicated to sellers.
  • Commission will be deducted from the seller’s eligible sales proceeds.
  • Any changes to commission rates will be communicated to sellers.
  1. Orders and Order Processing
  • Sellers must regularly check their seller dashboard for new orders.
  • Sellers are responsible for preparing products according to the order details.
  • Sellers must inform Shisho-Ki promptly if an item is unavailable or cannot be fulfilled.
  • Sellers must ensure that products are ready for collection within the agreed timeframe.
  1. Packaging, Pickup and Shipping
  • Sellers must pack products securely to prevent damage during transportation.
  • Shisho-Ki will coordinate the collection of products from sellers and arrange courier delivery.
  • Shisho-Ki will bear the agreed seller-side collection cost under its pickup arrangement.
  • Applicable customer shipping charges will be displayed at checkout and collected from the customer.
  • Sellers must cooperate with Shisho-Ki’s pickup and dispatch arrangements.
  1. Payments and Seller Withdrawals
  • Seller earnings will be calculated after applicable commissions, refunds and other agreed deductions.
  • Seller payouts will be processed through the withdrawal method approved by Shisho-Ki.
  • Bank transfer may be used for seller payouts.
  • Sellers must provide accurate bank account details.
  • Withdrawal requests are subject to order verification and approval by Shisho-Ki.
  • Minimum withdrawal limits and processing timelines will be communicated by Shisho-Ki.
  1. Returns, Refunds and Damaged Products
  • Customers may request a refund or return in accordance with Shisho-Ki’s published return and refund policy.
  • Refund requests will be reviewed and approved by Shisho-Ki.
  • Sellers must cooperate when a product is incorrect, defective, damaged or materially different from its listing.
  • Sellers must provide relevant information or evidence when requested.
  • Repeated complaints or failure to resolve product-related issues may result in suspension.
  1. Legal and Regulatory Compliance
  • Sellers are responsible for complying with applicable laws and regulations.
  • Sellers must obtain and maintain registrations, licences or permissions required for their products.
  • Sellers dealing in food products must comply with applicable food safety requirements, including FSSAI requirements where applicable.
  • Sellers must provide GST and other tax-related information whenever legally required.
  • Sellers must not list products that are prohibited under applicable law.
  1. Seller Responsibilities

Sellers agree to:

  • Maintain honest and respectful communication with customers.
  • Provide accurate product information.
  • Maintain product quality and availability.
  • Avoid misleading advertisements or false claims.
  • Protect customer information and use it only for legitimate order-related purposes.
  • Inform Shisho-Ki of any issue affecting an order.
  1. Suspension or Termination

Shisho-Ki reserves the right to suspend or terminate a seller account if the seller:

  • Violates these terms and conditions.
  • Lists prohibited or misleading products.
  • Repeatedly fails to fulfil orders.
  • Engages in fraudulent or harmful activities.
  • Misuses customer information or the marketplace.

Any outstanding eligible seller payments will be reviewed and settled after applicable deductions and verification.

  1. Changes to These Terms

Shisho-Ki may update these terms and conditions when necessary. Sellers will be informed of significant changes, and continued use of the marketplace after the changes take effect will be subject to the updated terms.

  1. Acceptance of Terms

By registering as a seller on Shisho-Ki, you confirm that:

  • You have read and understood these Seller Terms & Conditions.
  • The information you provide is accurate.
  • You agree to follow the marketplace policies and applicable laws.
  • You understand that your seller application is subject to approval.

Shisho-Ki – Curated by hands, to your home.

Supporting local artisans. Celebrating traditional craftsmanship.